Customer Support Specialist - French speaking
Luxembourg - Support
We are looking for a Customer Support Specialist in charge of the French speaking markets to further strengthen our Support team and contribute to the success of our company.
The Customer Support department handles on a daily basis a variety of technical requests from both clients as well as other internal Talkwalker teams. The Support team are the product knowledge experts on the Talkwalker platform and ensure that all users have full confidence in how to get the maximum potential out of the product as well as supplying them with all the technical know-how that they need to do this.
As a key member of our Support team, you will:
Prioritise, troubleshoot and resolve technical issuesProvide support to all users of the platformInvestigate any occurring customer problemsReport issues and requests using ticketing systemsRespond in professional and timely manner to clientsImport, assess and assign leads and data into CRM systemsOptimise client projects and provide solutions for platform issuesAssist with the progression of in house developments for the tool
We are looking for you:
You are fluent in English and FrenchYou have gained 2-3 years of experience in customer support-related role ideally in the technology sectorYou have great communications skills (written, spoken)You are not afraid of tackling a variety issues with clients and enjoy getting these problems resolvedYou have the drive and discipline to autonomously handle customer requestsYou enjoy working in a dynamic and open communication cultureYou show initiative in improving the products and customer serviceYou are self-motivated, focused, well-organised and simply get things done
Talkwalker is a listening and analytics company that empowers over 1,000 brands and agencies to optimize the impactof their communication efforts. The company provides businesses with an easy-to- use platform to protect, measure and promote their brands worldwide, across all communication channels. Talkwalker’s state-of- the-art social media analytics platform monitors and analyzes online conversations on social networks, news websites, blogs and forums in 187 languages. The company is headquartered in Luxembourg and has offices in New York City, San Francisco, and Frankfurt, with a total headcount of over 200 employees. For more information, please visit www.talkwalker.com.