We are looking for a Head of Customer Success for our French Market to further strengthen our Customer Success team and contribute to the success of our company.
The Head of Customer Success for our French Market will be leading a team of expert Customer Success Managers and manage a portfolio of strategic clients. He/she will define the market strategy and approach and leading our clients to success. This includes implementing the technical requirements, orchestrating a flawless project launch, communicating the Talkwalker value proposition, identifying new opportunities with the client’s organization, and ensuring client`s success and satisfaction. Additionally, the Head of Customer Success for our French market will continuously expand the client’s use of our services and its sophistication and hence contribute to the success of our client.
As a pillar of the Customer Success team, you will:
Deliver on team targets and on individual targetsSupport team members in the set-up and execution of their account plans on their key accountOrganise adequate trainings and set soft targets for team membersEnsure adequate distribution of client portfolios across team membersProvide support to Sales, Product and Partner department and Marketing as requiredContribute to CSM operating processes and methodologiesDevelop business objectives and action plans in cooperation with your clients, then execute themLiaise with your clients on the initial on-boarding and use of the Talkwalker to successfully leverage social data in their overall businessUp-sell and expand portfolio of accounts by proactively monitoring your client`evolving business models, reviewing client’s needs and offering adapted solutionsNurture the relationship with your clients in order to surpass their expectations and establish long term relationshipsNetwork and attend relevant conferences and tradeshowsParticipate in our overall service and sales strategy
We are looking for you:
You have at least 4 years of experience in the media monitoring industry, in a communication/PR agency, or a marketing/communications technology companyProven success in leading and developing teamsYou have gained experience in a business development, sales or customer success roleYou have excellent written and verbal communication skills, presenting to large and small audiencesYou have a university degree or an equivalent qualificationYou are fluent in English and FrenchYou have a ''can do'' mentalityWillingness to travelYou know how to demonstrate ability to coach and develop team members, identify their strengths and put them to good use