We are looking for a Senior Customer Success Manager to further strengthen our Customer Success team and contribute to the success of our Italian speaking clients.
The Senior Customer Success Manager is responsible for onboarding new clients successfully, maintaining relationships with existing clients and selling additional services and products. This includes implementing the technical requirements, orchestrating a flawless project launch, communicating the Talkwalker value proposition, identifying new opportunities with the clients organization, and ensuring client`s success and satisfaction in assigned accounts. Additionally, the Senior Customer Success Manager will continuously expand the client’s use of our services and its sophistication and hence contribute to the success of our client.
As a key member of the Customer Success team, you will:
Develop business objectives and action plans in cooperation with your clientsLiaise with your clients on the initial on-boarding and use of the Talkwalker to successfully leverage social data in their overall businessUp-sell and expand portfolio of accounts by proactively monitoring your client`evolving business models, reviewing client’s needs and offering adapted solutionsNurture the relationship with your clients in order to surpass their expectations and establish long term relationshipsNetwork and attend relevant conferences and tradeshowsParticipate in our overall service and sales strategy
We are looking for you:
You have 5 years of experience in a business development, sales or account management roleYou have experience in the media monitoring industry, in a communication/PR agency or a software companyYou are fluent in English and Italian is your first spoken languageYou enjoy working in a dynamic and open communication cultureYou have a university degree or an equivalent qualificationYou are self-motivated, try things out on your own and simply get things done