The Customer Success team is the face and voice of Talkwalker - reflecting the company's core values in their continuous collaboration with clients. The CSM’s goal is to consult the client from its first steps in the onboarding process, to provide advice and help clients to optimize their business strategies and ROI with Talkwalker.
The CSM's main responsibilities include ensuring high client retention and increasing revenue with clients through upsell and cross-sell. This is accomplished by understanding the client's industry and use cases, being proactive in our approach to clients and providing competitive advantage through stellar client satisfaction.
Talkwalker is an online and social data analytics software company specialized in listening, analytics and reporting that empowers over 2,000 brands analyzing online conversations on social networks in 187 languages. The company is extremely international with their headquarters based in the city center of Luxembourg and has additional offices in New York City, San Francisco, Frankfurt, Singapore, and Paris.
Expand revenue in accounts through up-sells on additional products with a strong focus on new products released by the companyIdentify/execute cross-sells (opportunities), achieve and help achieve revenue quotasDrive Customer Success outcomes by maximizing recurring revenues when negotiating upgradesIn-depth knowledge of product suite and client benefitsExpert in value selling and leading the upsell process from beginning to end. Perform effective online and onsite demosTeam with CSMs to build pipeline and close dealsResearch accounts, identify key players and generate interestBroaden our customer stakeholders and increase their level of engagement and increase reference-abilityThe role requires travel within the assigned territory (~15%)
5+ years of experience in sales and account management or customer success with enterprise software companies, preferably at a marketing technology companyProven sales-centric approachStrong sales and negotiation and conflict-resolution skillsProven track record of growing business from an established client base or hunting for new clientsUnderstanding of marketing technology softwareExcellent written and verbal communications skills in English required.
What we offer:
Competitive base salary + bonus100% Medical, Dental and Vision Plan coverage for employeesPaid Vacation and Sick DaysSummer Friday Program FSA, HSA, Pre-tax commuter benefitsWellness reimbursement for gym membershipsPhone Stipend401(k) PlanPaid Family Leave