The Customer Success team is the face and voice of Talkwalker, reflecting the company's core values in its strategic collaboration with customers. The CSM’s role is to consult customers in their initial steps in onboarding and provide meaningful support thereafter. The goal is to help customers truly leverage the powerful analytics available to them in Talkwalker in order to achieve and optimize their business goals.
As part of the Customer Success Team, we believe that closing the deal is just the beginning. Our mission is to become an extension to our customer’s team and ensure that every customer recognizes the ROI of the platform. The CSM's main responsibilities include ensuring high client retention and increasing revenue through upsell and cross-sell. This is accomplished by understanding the client's industry and business needs and helping them use the Talkwalker software to execute on their evolving business strategies.
As Talkwalker continues to expand its footprint, our Customer Success team is growing exponentially, not just in size but in the expansion of the role within our organization. We are looking for talented professionals to join us during this exciting time at Talkwalker, specifically those with a passion for data, client advocacy, and with an eye for opportunity.
Talkwalker is an online and social data analytics software company specialized in listening, analytics and reporting that empowers over 2,000 brands analyzing online conversations on social networks in 187 languages. The company is extremely international with their headquarters based in the city center of Luxembourg and has additional offices in New York City, San Francisco, Frankfurt, Singapore, and Paris.
Work closely with Customer Success Managers to introduce new products and solutions to existing customersCollaborate with Marketing and Solutions teams to create and launch upsell programs that highlight the value of new productsProvide highest expertise in solution benefits and storytelling to drive growth of revenues across all type of accountsCoordinate the development of strategic and enterprise account plans with the customer success teams to align timing and sequence of sales process in conjunction with renewal and retention effort.
5+ years experience in a sales or business development role and industry experience requiredExcellent written and verbal communication skillsProven track record of growing business from an established client base and/or new clientsA self-starter with a track record of success and drive for achievement Strong business acumen; polished and articulate, a conversationalist who is comfortable selling and negotiatingA team-player, able to work hand-in-hand with CSMs at all levels, across teams
What we offer:
Competitive base salary + bonus100% Medical, Dental and Vision Plan coverage for employeesPaid Vacation and Sick DaysSummer Friday Program FSA, HSA, Pre-tax commuter benefitsWellness reimbursement for gym membershipsPhone Stipend401(k) PlanPaid Family Leave