Our mission is to create value for current and prospective clients to help them optimize the impact of their communications efforts. They are seen as the internal and external consultants for customers, prospects, and internal employees. Pre-sales team provides strategic advice and are the industry (and product) experts for sales, marketing, product, and customer success teams across Talkwalker.
The Pre-sales team is the connector and collaborator across all Talkwalker departments, sharing best practices and providing high-level expertise internally and externally. The department knows the personas we sell to and the Industry (Communications, Digital Marketing, Research, and Social Listening. We are digital storytellers, and seen as a trusted advisors, with the ability to articulate the challenge, solution, and value and integrate them into the conversations with clients and prospects. The team understands how to apply Protect, Measure, and Promote knowledge across an organization. They run, organize and plan POCs, presentations to clients, dashboard presentations and participate in QBR meetings.
Talkwalker is a leading consumer intelligence company with over 2,500 clients globally. Through our AI-powered analytics platform, we gather data from the conversations that happen around brands - online, in the media, and within companies themselves - to uncover, understand, and actionable consumer insights. We are extremely international, with headquarters in Luxembourg and offices in New York City, San Francisco, Frankfurt, Paris, Singapore, Tokyo, Milan, London, and Sydney.
As a Solutions Architect, you will be responsible for technical implementation services, product subject-matterexpertise, and advanced use-case solutions as part of the Professional Services Team. You may be called upon to deliver services both during the early phase of the onboarding and implementation, as well as throughout the customer lifecycle with Talkwalker and extended use case execution, with primarily our strategic and enterprise customers. This includes supporting the Customer Success team with daily support issues especially the more complex and technical customer requests, improving the initial customer onboarding process and improving its functionality. This is accomplished by understanding the client's industry and business needs and helping them use the Talkwalker software to execute on their evolving business strategies.
Your focus will be to own simpler and contribute to more complex implementations (including integrations) of Talkwalker’s products. You will work alongside and partner with Training Consultants and Customer Success Managers and be responsible for rapidly understanding each client’s business and requirements and driving them to realize a fast time-to-value from their investment in Talkwalker as efficiently as possible.
Engage with customer teams to understand their goals for using Talkwalker and how the platform will fit into their daily work Support Training Consultants by providing strategic solutions to complex use cases and translating these into actionable steps for customers Efficiently deliver enablement training and workshops, both online and onsite where required to clients Empower customer teams to use our product independently and efficiently as possible Troubleshoot technical issues reported by customers during the implementation process and provide solutions Design value propositions for new products and use cases Define & Implement listening and analytics strategies within large enterprise accounts Provide product feedback and test new beta version of Talkwalker Facilitate the dissemination of knowledge & expertise across teams Act as a digital storyteller communicating the value of Talkwalker products based on company positioning and insights derived from the data during trainings Own the internal license management system, Ubertool, and continuously update and improve functionality to help the CSM’s manage their active customers. This includes providing the CSM team with customer analytics and better visibility into customer activity. Work in collaboration with Sales, CSM, Marketing, Partner and Product teams
Master’s Degree in Business Analytics, or some other technical related field You have 3-5 years of relevant work experience in SaaS customer success, account management, or a strategic consulting organizationYou have prior knowledge of (or willingness to learn) marketing and advertising technology You have experience using customer success software (ideally Gainsight), CRM software (ideally Salesforce), and Google Applications (Docs, Sheets, Slides) Proficient with Python, Vue, R, Tableau Knowledge of industry tools a plus: Hubspot, Asana You have Clear verbal and written communication skills Proactive team player who has fresh ideas when it comes to user adoption and churn mitigation Enjoys working closely with customers to ensure complete satisfaction A self-starter who takes the initiative to get things done
What We Offer:
15 Paid Vacation & 5 Sick days 11 paid US Holidays (including 2 flex holidays) & Juneteenth (A day of learning specific to D&I) Competitive Medical, Dental and Vision benefits for Talkwalker employees & dependents 3 Summer Fridays (Memorial Day until Labor Day)FSA, HSA & Pre-tax commuter benefits401K plan plus Employer matching Monthly phone stipend Global Winter Holiday Shutdown3 Volunteer days12 weeks 100% paid Maternity Leave4 weeks 100% paid Parental & Adoption Leave Employer paid Life Insurance, Short & Long term disability