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Senior Customer Success Manager - Portuguese Speaking

New York - Customer Success

The Customer Success team is the face and voice of Talkwalker, reflecting the company's core values in its strategic collaboration with customers. The CSM’s role is to consult customers in their initial steps in onboarding and provide meaningful support thereafter. The goal is to help customers truly leverage the powerful analytics available to them in Talkwalker in order to achieve and optimize their business goals.

As part of the Customer Success Team, we believe that closing the deal is just the beginning. Our mission is to become an extension to our customer’s team and ensure that every customer recognizes the ROI of the platform. The CSM's main responsibilities include ensuring high client retention and increasing revenue through upsell and cross-sell. This is accomplished by understanding the client's industry and business needs and helping them use the Talkwalker software to execute on their evolving business strategies.  

As Talkwalker continues to expand its footprint, our Customer Success team is growing exponentially, not just in size but in the expansion of the role within our organization. We are looking for talented professionals to join us during this exciting time at Talkwalker, specifically those with a passion for data, client advocacy, and with an eye for opportunity.

Talkwalker is a leading social listening & analytics company with over 2,000 clients globally. Through our AI-powered analytics platform, we gather data from the conversations that happen around brands - online, in the media, and within companies themselves - to uncover, understand, and action consumer insights. We are extremely international, with headquarters in Luxembourg and offices in New York City, San Francisco, Frankfurt, Paris, Singapore, and Tokyo.


Key responsibilities:

  • Develop business objectives and action plans in cooperation with your LATAM clients
  • Liaise with your clients on the initial on-boarding and use of the Talkwalker to successfully leverage social data in their overall business
  • Up-sell and expand portfolio of accounts by proactively monitoring your client evolving business models,  reviewing client’s needs and offering adapted solutions
  • Nurture the relationship with your clients in order to surpass their expectations and establish long term relationships
  • Network and attend relevant conferences and tradeshows
  • Participate in our overall service and sales strategy
  • Complete written and verbal fluency in Portuguese
  • Qualifications:

  • You have 5 to 7 years of experience in a business development, sales or account management role
  • New York City or Remote
  • You are fluent in Portuguese and in English
  • You have experience in the media monitoring industry, in a communication/PR agency or a software company
  • You enjoy working in a dynamic and open communication culture
  • You have a Bachelors Degree or an equivalent qualification
  • You are self-motivated, try things out on your own and simply get things done
  • What we offer:

  • Competitive base salary + bonus
  • 100% Medical, Dental and Vision Plan coverage for employees
  • Paid Vacation and Sick Days
  • Summer Friday Program 
  • FSA, HSA, Pre-tax commuter benefits
  • Wellness reimbursement for gym memberships
  • Phone Stipend
  • 401(k) Plan
  • Paid Family Leave
  • 1 Volunteering Day Per Year


  • About us:
     
    Talkwalker was named a Leader among the top 10 social listening platforms in The Forrester Wave™: Social Listening Platforms, Q4 2020. This recognition validates everything that we are striving for – happy customers, a powerful and easy-to-use product, groundbreaking AI technology (from visual recognition to Conversation Clusters), and an abundance of clean and accurate social data.

    Our colleagues come from 50+ different countries around the world, with a total headcount of over 400 employees. Being a rapidly-growing organization, our goal is to be 500+ employees by the end of 2021. 

    For more information, please visit our website, or our social media accounts.