Our mission is to create value for current and prospective clients to help them optimize the impact of their communications efforts. They are seen as the internal and external consultants for customers, prospects and internal employees. Solutions provides strategic advice and are the industry (and product) experts for sales, marketing, product and customer success teams across Talkwalker.
The solutions team is the connector and collaborator across all Talkwalker departments, sharing best practices and providing high-level expertise internally and externally. The department knows the personas we sell to and the Industry (Communications, Digital Marketing, Research and Social Listening. We are digital storytellers, and seen as a trusted advisor, with the ability to articulate the challenge, solution and value and integrate them into the conversations with clients and prospects. The team understands how to apply Protect, Measure and Promote knowledge across an organization. They run, organize and plans POCs, presentations to clients, dashboard presentations and participates in QBR meetings.
Our core values include:
· We always find a solution
· Strategic Experts
· Persuasive Storytellers
Talkwalker is a leading social listening & analytics company with over 2,000 clients globally. Through our AI-powered analytics platform, we gather data from the conversations that happen around brands - online, in the media, and within companies themselves - to uncover, understand, and action consumer insights. We are extremely international, with headquarters in Luxembourg and offices in New York City, San Francisco, Frankfurt, Paris, Singapore, and Tokyo.
Help optimize solution team processes and vision to be operationally efficient and ensure quality of work with clients within Southern Europe & MEAIHelp contribute and drive revenue across sales / CSM teamsInstitute quality checks on data and setups for all projects process - sales/customersHelp to create backend optimization configuration and dashboards and presentations based on company positioningAct as a digital storyteller communicating the value of Talkwalker products based on company positioning and insights derived from the dataAct as a leader & expert within the team and coach the solutions consultants and coordinators in Southern Europe and MEAI customer use cases and feedback based on experienceSupport solutions team members on company initiatives, mid-market, and enterprise business opportunities Optimizing the presentation of the tool, in its setup, and with compelling visualsWork in collaboration with Sales, CSM, Marketing, Partner and Product teamsAssign team projects based on their availability and skillsetOversee project management of large and complex implementations, POCs and pitches to ensure qualityManage a team of 6-8 people to grow and nurture their careers across all of Southern Europe / MEAIProvide weekly/ monthly reporting based on the team’s activity leveraging Wrike and Salesforce - needs being updated and checked by team membersReport directly to the Chief Innovation & Insights Officer
10-15+ years of experience in the following industries: media monitoring, consumer insights/market research, communication, or marketingUsed a social listening tool previouslyManaged a team before (mandatory)Project management experienceWorking in the digital landscapeAt ease with analysis and have relevant experience in deriving insights from large data setsGained experience in a business development, sales or customer success roleExcellent written and verbal communication skills, presenting to large and small audiencesUniversity degree or an equivalent qualificationFluency in French and English, Italian and Spanish be assetsYou have a ''can do'' mentality and go above and beyondWillingness to travel
What we offer:
Work visaOptional health insuranceLunch vouchersSki trip, summer barbecue, Christmas partyMonthly company lunches & afterworkMonthly sport & social activities