Our mission is to create value for current and prospective clients to help them optimize the impact of their communications efforts. They are seen as the internal and external consultants for customers, prospects and internal employees. Solutions provides strategic advice and are the industry (and product) experts for sales, marketing, product and customer success teams across Talkwalker.
The solutions team is the connector and collaborator across all Talkwalker departments, sharing best practices and providing high-level expertise internally and externally. The department knows the personas we sell to and the Industry (Communications, Digital Marketing, Research and Social Listening. We are digital storytellers, and seen as a trusted advisor, with the ability to articulate the challenge, solution and value and integrate them into the conversations with clients and prospects. The team understands how to apply Protect, Measure and Promote knowledge across an organization. They run, organize and plans POCs, presentations to clients, dashboard presentations and participates in QBR meetings.
Our core values include:
· We always find a solution
· Strategic Experts
· Persuasive Storytellers
Talkwalker is an online and social data analytics software company specialized in listening, analytics and reporting that empowers over 2,000 brands analyzing online conversations on social networks in 187 languages. The company is extremely international with headquarters based in the city center of Luxembourg and has additional offices in New York City, San Francisco, Frankfurt, Singapore, and Paris.
Help optimize solution team processes and vision to be operationally efficient and ensure quality of work with clients Help contribute and drive revenue across sales / CSM teamsInstitute quality checks on data and setups for all projects process - sales/customersHelp to create backend optimization configuration and dashboards and presentations based on company positioningAct as a digital storyteller communicating the value of Talkwalker products based on company positioning and insights derived from the dataAct as a leader & expert within the team and coach the solutions consultants and coordinators in Southern Europe and MEAI customer use cases and feedback based on experienceSupport solutions team members on company initiatives, mid-market, and enterprise business opportunities Optimizing the presentation of the tool, in its setup, and with compelling visualsWork in collaboration with Sales, CSM, Marketing, Partner and Product teamsAssign team projects based on their availability and skillsetOversee project management of large and complex implementations, POCs and pitches to ensure qualityManage a team of 5-10 people to grow and nurture their careers across all of Southern Europe / MEAIProvide weekly/ monthly reporting based on the team’s activity leveraging Wrike and Salesforce - needs being updated and checked by team membersReport directly into the VP of Solutions
10-15+ years of experience in the following industries: media monitoring, consumer insights/market research, communication, or marketing You have used a social listening tool previously (mandatory) You have managed a team before (mandatory) You have project management experience You have been working in the digital landscapeYou are at ease with analysis and have relevant experience in deriving insights from large data setsYou have gained experience in a business development, sales or customer success roleYou have excellent written and verbal communication skills, presenting to large and small audiencesYou have a university degree or an equivalent qualificationYou are fluent in French, Italian and Spanish is language would be assetsYou have a ''can do'' mentality and go above and beyondWillingness to travel
What we Offer:
Work visaOptional health insuranceLunch vouchersSki trip, summer barbecue, Christmas partyMonthly company lunches & afterworkMonthly sport & social activities